Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Delivery times vary based on your location and the shipping method selected at checkout. Typically, orders are processed within 4-7 business days and delivered within 4-7 business days for standard shipping.
If your order hasn’t been shipped yet, you can update your shipping address by logging into your account, navigating to your order details, and editing the shipping address. For assistance, contact customer support.
Once your order is shipped, we will send a tracking number to your email. You can use this tracking number on our website or the courier’s website to monitor the status of your order.
Yes, we ship internationally. However, some restrictions may apply to certain locations. Please check the shipping policy on our website for more details.
If you need to swap an item
Returns and Exchanges
We accept returns within 7 days of delivery, provided the items are unused, in their original packaging, and accompanied by proof of purchase. Some exclusions may apply—please refer to our detailed returns policy on the website.
We apologize for the error! Please contact our customer support team immediately with your order details, and we will arrange a replacement or refund for the incorrect item.
We’re sorry to hear that! Please reach out to our customer support team within 7 days of receiving the order, along with photos of the damaged item, so we can resolve the issue promptly.
If your order hasn’t shipped yet, contact our customer support team immediately to update your shipping address. Unfortunately, if the order has already been dispatched, we may not be able to modify the address.